Policies

Accommodations Of Disabilities:

The City of Pullman is committed to accommodating citizens with disabilities and special needs. Pullman Parks & Recreation will make every reasonable effort to ensure that programs and parks are accessible. If you need assistance participating in our activities or accessing one of our parks, please call our office at 509-338-3227, Monday-Friday, 8:00 a.m.-5:00 p.m. 

Activity Guide: 
Parks & Recreation compiles and makes available a full color brochure of all our activities, programs and facility amenities online and with a limited quantity of printed copies (available for pickup at the Pullman Recreation Center, 190 SE Crestview, Bldg B). 

Disclaimer:
Occasionally there may be an error in days, times, registration requirements, or fees in this guide. This schedule of programs is published for information purposes only. We strive to produce the most accurate brochure possible. However, some program information may change after this brochure has been published. We will make every effort to notify participants of the changes. Parks & Recreation reserves the right to cancel activities, substitute instructors, change dates, times, and/or locations as necessary without public notice. We apologize for any inconvenience.

Full or Cancelled Programs:
All programs operate with minimum enrollment requirements and maximum enrollment capacities. Parks & Recreation reserves the right to cancel, change, or combine programs when minimum program enrollments have not been met.


Gender Equity Policy:
The City of Pullman complies with the State of Washington’s gender equity policy (Engrossed Substitute Senate Bill 5967) that prohibits discrimination against any person in a community athletics program on the basis of sex. If you have any questions or comments please contact Megan Vining, Recreation Manager at 509-338-3227.

Code of Conduct
Users shall abide by all rules and regulations and shall conduct themselves in a safe, considerate, and reasonable manner so as not to cause disturbance or to damage equipment or property. Users will display respect, consideration, and courtesy to all members, participants, staff, and City property. The city reserves the right to discontinue an individual’s use or membership because of disruptive or unsafe behavior.


Photo Policy:

On occasion, Parks & Recreation staff may take photos and videos of participants enrolled in recreation and aquatic programs, classes, events, or people on City property and/or program locations. Please be aware that these photos and videos are for City of Pullman use and may be used in future catalogs, brochures, flyer’s, and web pages.

Waitlists:
Once a program is filled, a waiting list will be created. You will be called if an opening becomes available or if additional classes are created. Note: if additional classes are created, they may not be at the same time or day as the original program.

Weather Cancellation:
To check program cancellations due to weather conditions, call Parks, Facilities, & Recreation’s Rain-Out Line at (509) 334-3131 or check our website Monday-Friday at  www.RainoutLine.com, or check Facebook for updates. Pullman Aquatic & Fitness Center policies can be found by clicking here.


Refunds Policy:
When Parks & Recreation or the Pullman Aquatic & Fitness Center cancels a program:
Participants will have four options

  • 100% refund of program fee, if Parks & Recreation cancels the program
  • Transfer to another program
  • Transfer fee to your customer account to be used at a later date.
  • Donate the registration fee to the Care-to-Share scholarship program.
When a program participant cannot attend an activity or an RV permit holder wishes to cancel:

  1. The Parks & Recreation office must be notified three business days (excluding holidays) Monday-Friday, 8:00 a.m.-5:00 p.m. prior to the program/reservation start date; unless an earlier cutoff date is noted. (Example: if a program/reservation starts on a Monday, notification must be received the prior Wednesday no later than 5:00 p.m.). Participants must talk to a Parks & Recreation employee; phone and email messages will not be accepted as notice of refund.
  2. Program participants and RV/facility permit holders will have four options:
    • Transfer to another program or date.
    • Receive a refund minus a $15 administration fee per refund voucher.
    • Transfer fee to your customer account to be used at a later date.
    • Donate the registration fee to the Care-to-Share scholarship program.
  3. Refunds for $15.00 or less may only be applied to customer account or donated to the Care-to-Share scholarship program.
  4. With less than three business days’ notice, but prior to the program/reservation start date, program participants and RV/facility permit holders may receive a 50% refund minus a $15 processing fee; credit or transfer full value to another program or reservation date less any costs already incurred by the department (ex. Supplies purchased by instructor/department). If at a later date a refund is requested, monies refunded will be charged a $15 processing fee. Should the requested cancellation reduce the program participation level below the required minimum, no refund will be given. No credit card or check refunds will be granted the day a program starts or after, but participants may transfer (prorated value) to another session or to customer account as long as class minimums are maintained. Day of cancellations for RV/facility permit holders will be granted but are subject to a one day facility/reservation use charge and a $15 processing fee. RV/facility permit holders may transfer the remaining balance to a future reservation or to customer account.
  5. If you are dissatisfied with the content of a program, you may receive a full refund if you notify the office prior to the second class of a program.
  6. No cash refunds will be given. Refunds are only issued to the account holder by check or to original credit card used for payment.
  7. Requests that do not meet the above requirements may be considered on a case-by-case basis by the Recreation or Parks & Facilitates Director or their designee.
Pullman Aquatic & Fitness Center PoliciesPool Supervision Policy:

  • Non-swimmers are defined as anyone who cannot pass the Swim Test. To complete the Swim Test, a participant must: Swim first half-length of lap pool on their back, any style, turn on to front, and swim remaining half-length of the pool on front, face-in, with no goggles. Immediately upon completion of the length of pool, tread water 1 minute in deep end.
  • Children 7 years and under who successfully demonstrate the Swim Test requirements may only be exempted from arm’s-length supervision policy by the Lifeguard on duty. They are still required to be actively supervised by a responsible caregiver 16 years old or older in the pool area.
  • Children 7 years and under are REQUIRED to be supervised by a responsible caregiver 16 years old or older within arm’s reach and in the water at all times.
  • We recommend children ages 8 to 13 years old who have passed the swim test be actively supervised by a responsible caregiver 16 years old or older in the pool area.
  • Children 7 years and under and/or non-swimmers wearing flotation devices, require 1 caregiver per 5 swimmers in the water at all times.
Inclement Weather Policy:
In the event of thunder or lightning, PAFC and Reaney Park Pool will close for 30 minutes, from the last flash of lightning or the last bang of thunder. Refunds will not be issued for drop-in customers or program participants. Inclement weather one-time passes will be handed out instead. For your safety, we actively monitor Internet and airport weather sites. Programs cancelled due to weather are not guaranteed to be rescheduled or refunded.


Swim Test:
To complete the swim test, a participant must: Swim first half-length of lap pool on their back, any style, turn on to front, and swim remaining half-length of the pool on front, face-in, with no goggles. Immediately upon completion of the length of pool, tread water 1 minute in deep end.


Late to Lessons/Lesson Cancellation Policy:
Private lessons will begin at the time established when originally scheduling lessons. Late patrons may still join their lessons late, but the lesson will not run past the originally scheduled end time. If a lesson needs to be cancelled/rescheduled the patron must notify PAFC a minimum of 3 hours in advance.


Observers
Currently, there are no observers allowed in the Pullman Aquatic & Fitness Center, unless they are a parent/guardian directly supervising children who are swimming.


Did you know?
There are frequent questions we get about the use of the pools at the Pullman Aquatic & Fitness Center. Here is some useful information to help answer those frequent questions about policy and pool rules.


  • Did you now that it is required by State code to shower before entering a pool. This ensures the cleanliness of the swimmers and of the pool itself. Showering before swimming will help keep your skin and hair in great shape.
  • Did you know that the pool smell on your skin can actually be minimized by showering before you go swimming. The dirt, sweat, deodorant or body lotion on your skin actually combines with the chlorine causing a chemical reaction and will make you smell like chlorine mixed with ammonia. So to combat that pool smell you should always shower before and after using the pool. 
  • Did you know that there are documented cases of people being struck by lightening while using the bathroom and talking on the phone. If the Pullman Aquatic & Fitness Center were to be struck by lightening the whole building would become "one big bathroom". So when there is thunder and lightening we close the facility as a precaution to keep our patrons and staff safe. And because of the unpredictability of acts of weather we don't offer refunds, but try our best to reschedule cancelled programs.
For more information or questions call Pullman Aquatic & Fitness Center at 509-338-2290.
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